String Theory← Back to all tools

Three Functions of a Website

Your website can create value in three ways. Most businesses only use one. Find out what you're missing — and what to do about it.

A website creates value through three functional roles. Each one reduces a different cost or creates a different revenue stream. When all three are active, the return on your website investment compounds.

0 of 3 functions assessed
Function 1

Marketing Tool

The website contributes to converting prospects into customers. It works alongside creative, messaging, media, and strategy as part of a conversion process.

Does this website help us sell? If yes, how — and can we measure it?
Diagnostic checklist
Status
Function 2

Operational Resource

The website is a reference library for customers, prospects, and staff. Every item hosted on the website is one fewer email sent, one fewer phone call answered.

Does this website save us time? If yes, where — and can we quantify the saving?
Diagnostic checklist
Status
Function 3

Customer Support

The website reduces the cost of serving existing customers. A simple FAQ page can deflect hundreds of support enquiries per year.

Does this website help our customers help themselves? If yes, how — and what support volume does it deflect?
Diagnostic checklist
Status

All 3 functions assessed.

Your Results

- of 3
functions active

Summary

Function Status

Want to go deeper?

Try our Website Health Scorecard for a more detailed assessment across five pillars of value, or take the Website Asset Assessment online.